Do you have questions before or during your stay? On this page we try to answer all your questions about our hotel.
Is your question not listed here? Ask your question to Angel, our chatbot! If Angel cannot help you, please contact reception.
Check-in is from 2:00 PM for all reservations made directly through our websites. For all other booking channels, check-in is from 3:00 PM. Check-out is available for everyone until 11:00 AM.
The hotel reception is open 24/7, which means that there will always be someone there to welcome you, regardless of your time of arrival.
Yes, pets are allowed in the hotel for an additional charge.
The hotel is completely non-smoking. That means no smoking in the hotel, rooms, balcony and other public areas.
At the reception we accept the following payment methods: pin (contactless) or by credit card. Payment with cash is not possible.
Yes, luggage storage is available free of charge if you wish to leave your luggage at the hotel before check-in or after check-out.
The hotel does not have specific wheelchair-adapted rooms, but wheelchair-accessible rooms can be contacted at the front desk for availability and options.
It is allowed when the parents have signed a written statement. We also ask for a copy of the passport of all underage guests, in case there is no adult present.
To guarantee your reservation before arrival, the amount on your credit card will be authorized at noon on the day before your arrival. At check-in you can pay with another payment card, the authorization taken earlier will be cancelled.
You can change or cancel your reservation by contacting the booking channel where you made your reservation. Please check your personal reservation confirmation for the specific cancellation policy.
From Monday to Friday you can enjoy breakfast from 07:00 - 09:30. And on weekends from 07:30 to 10:00.
Yes it is certainly possible to use breakfast. Please contact the hotel by phone to adjust your reservation for this purpose.
The hotel itself does not have hotel parking spaces. We will refer you to one of the nearby parking lots.
Upon arrival you can use the nearby parking spaces near the hotel.
Yes sure, you can rent a regular or an electric bike during your stay at our reception.
Tulip Inn Heerlen City Center is easy to reach by public transport. Heerlen station is an 8-minute walk from the hotel and 6 minutes by car.
Yes, certainly! At Amrâth Hôtels you can make group reservations starting from 10 rooms, for example for corporate outings, sports teams, family weekends, and other gatherings. Each hotel has its own charm and location, from city center to beach or nature, ensuring there's always a suitable location for your group.
You can easily submit a group request via the form on our group page. The group reservations department will then contact you to discuss your preferences and make a suitable proposal. Prefer direct telephone contact? You can reach us at +31 85 760 27 61.
We are happy to explore the possibilities for your group to have a private breakfast. Please indicate this in your request so that we can look into it further. Availability may vary by hotel.
That varies per hotel. Some Amrâth hotels have their own restaurant where a tailor-made dinner or buffet can be served. In hotels without a restaurant, we are happy to advise you on good dining options in the immediate vicinity.
In many cases, that is possible. Please contact our reservations team; they will be happy to inform you about the payment conditions for group bookings.